The phrase “because that’s the way we’ve always done it” is a red flag when analyzing business processes. Here’s a classic story about monkeys that explains why. As part of an experiment, researchers placed five monkeys in a large cage. A ladder stood in the middle of the cage, and a banana hung from the ceiling, floating just above the ladder. When one monkey attempted to climb up, the researchers sprayed all the monkeys with ice-cold water. This discouraged the monkeys, but one of ... Read More
How to Lead a Successful Project Kickoff Meeting [Podcast Interview with “This Project Life”]
I was recently interviewed on "This Project Life" about Project Kickoff and project closure best practices. Click play above to listen. Here are some takeaways from the episode as highlighted by the host, Jeff Plumblee. Summary of the Key Takeaways from the Episode Hassan explains the 18 steps of a project kickoff meeting. Hold an internal kickoff meeting before the client kickoff meeting. Follow up with an agenda. After the meeting, follow up on action items. Preparation is ... Read More
How to Motivate Using the Henry Kissinger Way
Henry Kissinger was known for being an uber-perfectionist politician, especially when it came to writing speeches. He believed every word in a speech counted and didn’t consider one done until it was revised 20 times. He also demanded the same level of perfection from his staff and colleagues. Here’s the story of Ambassador Winston Lord handing Kissinger a report (from Walter Isaacson’s book Kissinger: A Biography): One oft-told tale about Kissinger . . . involved a report that ... Read More
Avoid WWII Plane Survivorship Bias
During World War II, military leaders had a challenge. They wanted to add more armor to American planes to minimize the chances of getting shot down by enemy fighters. The challenge was that armor is heavy. Too much of it makes the planes go slower and use more fuel. Too little of it doesn’t protect them. So to optimize its placement, the military looked at data of bullet holes on returning planes. Some deduced that they should concentrate the armor on the red dots because ... Read More
Running Remote – A Short Interview with Liam Martin about his New Book
Liam Martin and Rob Rawson recently published "Running Remote: Master the Lessons from the World’s Most Successful Remote-Work Pioneers," and I had the opportunity to ask Liam a few questions about it. As a side note, I read the book and think it's fantastic. I highly recommend that you pick up a copy. Here's a short interview with Liam Martin about Running Remote Q: You mention in your book that the content is not really about remote work, but more about this concept called ... Read More
How to Lead a Hybrid Team: A 4-Part Hybrid Work Management Framework [30-min Video]
This is a recorded video of a talk I gave about Hybrid Work Management at the International Institute for Learning Leadership & Innovation 2022 conference. The 4-part hybrid work framework includes: Analyzing your hybrid work arrangementPlanning your hybrid work modelManaging your hybrid teamEvaluating your hybrid work model Click play above to learn more (a 30-minute video). ... Read More
Use Guide Dog Selective Disobedience
Dogs who help blind people go through some of the most sophisticated training. They need to be smart enough to navigate their owners safely around low-hanging obstacles and narrow paths—routes that a dog can easily pass through but not a human being. They’re also trained to pause when they come across small steps. They wait for their owner to acknowledge the minor obstacle before proceeding. But what if that small step is on the side of a road, and there’s a car speeding toward them ... Read More
Make One-Way Door Decisions for Chernobyl-Type Risks
Jeff Bezos has a simple decision-making framework.[i] He thinks of decisions as doors. Some are one-way doors. Others are two-way doors. One-way doors are irreversible. You have no idea what’s on the other side. And you can’t get back through them if you make a mistake. Two-way doors are reversible. You can go back by reopening them if you make a mistake. ***** A few days after the Chernobyl nuclear accident, scientists were worried about a new problem unfolding below the nuclear ... Read More
Leverage Musk’s Employee Vector Theory
Dharmesh Shah (the co-founder and CTO of HubSpot) once attended a small dinner event where someone asked Elon Musk the following question: “What’s your advice on growing and scaling a business?” Musk replied: “Every person in your company is a vector. Your progress is determined by the sum of all vectors.” This vector theory is a powerful mental model for leading a company or even a team. Let’s break it down. Think of a vector as an arrow with a magnitude and direction. For ... Read More
Avoid Brown M&Ms
Van Halen’s contracts with concert promoters included a “No brown M&Ms” clause. It was a genius move to ensure safety. David Lee Roth (the lead singer of Van Halen) insisted on adding a clause that stated that a bowl of M&Ms should be provided in the backstage area but that every single brown M&M should be removed. The penalty for leaving one in was unforgiving: cancellation of the show and full payment to the band. The reason for that clause was to make sure that people ... Read More
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